To ensure a comfortable experience for all guests and help reduce congestion, advance reservations are required for all group visits.
We kindly ask that group tours make a reservation prior to their visit. This policy applies to all organized groups and tour operators.
If you are a travel agency located outside Japan, please use the dedicated inquiry form below to submit your reservation request.
Please note that your reservation is not confirmed until you receive a response from our staff.
For the safety and comfort of our guests, we may limit entry when the number of visitors exceeds a certain capacity. Please be aware that entry may not be possible without a prior reservation or during peak hours.
Depending on congestion, it may be difficult to enter the venue on the day of the event. We apologise for the inconvenience, but priority will be given to customers who have made a reservation in advance. Reservations can be made by telephone. During peak times, admission may be denied to customers without reservations as soon as capacity is reached.
If you wish to cancel or change your reservation, please be sure to contact us.
*For same-day cancellations, we kindly ask that you call us directly.
Phone number: 0555-83-3715
*If there are any changes to your arrival time due to traffic or other reasons on the day of your visit, please be sure to call us.
*On the day of your visit, please make sure to call us from your previous stop.
Phone number: 0555-83-3715
